Contact our Consumer Services Team;
Participate in our promotions, prize draws, and competitions; Subscribe to our publications or communications from us or register to become a member of our community.
The information we collect from you may include, but is not limited to, your name, gender, address, date of birth, e-mail address, and your product purchases and purchase history. If necessary, Comercializadora Eloro S.A may also ask you to provide it with additional personal information from time to time, including when you contact our Consumer Services Team. You are never required to provide Comercializadora Eloro S.A with your personal information, but failure to provide information may result in Comercializadora Eloro S.A inability to provide you with the information, goods, or services you have requested. If you wish to communicate with us anonymously or by using a pseudonym, you may do so. However, if may be impracticable in some circumstances, for example if you wish to participate in a promotion.
Use of Your Personal Information
Comercializadora Eloro S.A collects, uses, and discloses your personal information for a range of purposes, such as those listed above. When you supply Personal Information on this site, we will use it for the purpose for which it was collected (e.g. to enter you in a sweepstakes or loyalty program, or to fulfill the delivery of a sweepstakes prize or product order or to send you information regarding our products and promotions). If you specifically agree to follow-up contacts by us or ask to be put on our mailing list when you register, we may contact you from time to time. You can always change your preference for follow-up contacts or opt out of any further contacts or services just by e-mailing us at any time or by visiting the area of the site where you registered. However, unless you specifically register to receive communication from a site, that site will not contact you. The Website may also collect Personal Information from you about a third party (e.g., the site might allow you to send an e-mail or message to a friend, in which case we will need that person’s name and e-mail address.) Please note that we use such information only for the specified purpose (e.g. to deliver the e-mail message) and we will not contact the third party again by e-mail unless you request us to, if they have an existing business relationship with us, or the third party contacts us. Collection and Use of Other Information; Cookies When you visit our Website or download information from it, our Internet Service Provider makes a record of your visit and records the following: Your internet address (IP address); The type of Internet browser you are using; Domain names, if applicable; and The date and time of your visit to the Website.
With Whom We May Share Information
Collection of Information by Third-Party Sites and Sponsors
Questionnaires and Surveys
From time to time, our sites may also be conducting questionnaires and surveys. Survey information will be treated like all of the information we collect, and it is used to help us improve the appeal of our products and our Website.
Comercializadora Eloro S.A takes reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorized access, modification, or disclosure. We do this by means of various physical and electronic security measures, including restricting physical access to our offices and implementing a number of technological and security policies and procedures. Notwithstanding the foregoing, no data transmission over the internet is totally secure and we cannot guarantee the security of any information you disclose online. As a result, any personal information you send to Comercializadora Eloro S.A over the Internet (including via e-mail) is sent at your own risk. If we no longer require your personal information for the purpose for which this information was collected, we will take all steps reasonable in the circumstances to destroy the information (unless we are required by law to retain this information) or ensure that the information is de-identified.
Accessing and Updating Your Information
You may request details of the personal information we hold about you by contacting us via any of the methods listed here. We will respond to your request within a reasonable period of time and we will give you access to the information in the manner requested by you if it is reasonable and practicable to do so. In general, we will allow you access to your personal information, unless a specific exception applies, and will take such steps as are reasonable to provide you with the information in the form you require. If we deny you access to any personal information following an access request or provide you with access not in a manner requested by you, we will give you a written notice that will set out the reasons for the denial and the mechanisms available to you to complain about our refusal. We will not charge any fee for the provision of this information, except when we are required to spend an unreasonable amount of time or effort to provide you with the information. If there is a charge, it will not be excessive and will not apply to the making of the request. We will take all reasonable steps to ensure that your personal information is accurate, up-to-date, and complete. If you are aware that any of your personal information is inaccurate, out-of-date, or incomplete, please inform us by calling our toll-free hotline at 1-800-662-3263 so that we can update our records. If you make a request to correct your personal information, we will respond to your request within a reasonable period. We will not charge any fee for making the request or for correcting your personal information. To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.
Generally, Comercializadora Eloro S.A and the www.kerns.com Website do not knowingly collect information from children under 13 on this site, do not direct this site to children under 13, and do not believe that our site is appealing to children in that age group. If you are under the age of 13, we request that you do not provide any personally identifiable information to us. If Comercializadora Eloro S.A becomes aware that it has received unsolicited personal information from children under 13, we will promptly terminate any accounts associated with such information and delete any and all such personal information. If you are a parent and believe your child has provided us with information, please contact us at:
Torre Terret 3rd floor
Miguel De Cervantes Saavedra No. 301, Col. Ampliación Granada, C.P.11529, México D.F.
From time to time, however, we may request limited personally-identifiable information in order to conduct online contests or sweepstakes. Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (“COPPA”), Comercializadora Eloro S.A will never knowingly collect personally identifiable information from anyone under the age of 13 without first obtaining verifiable consent from the child’s parent or legal guardian. Our practices with respect to collection of personally-identifiable information from children under the age of 13 are described below. We do not condition a child’s participation in an activity on the child’s disclosing more personal information than is reasonably necessary to engage in the activity. In addition, a parent may at any time review and edit any personally-identifiable information collected about their child under the age of 13, have this information deleted, and prohibit further collection or use of the child’s information (although this may require the child to forfeit any prize won in a sweepstakes or contest).