mom and daughter at park


Website refers to this website,

 Comercializadora Eloro S.A (“we”, “us”, or “our”) is committed to protecting your personal privacy. This policy applies to Comercializadora Eloro S.A and describes our information practices, whether such information is provided to us via our stores, head office, this Website, or other means, and the choices you can make about the way your information is collected and used on this Website. This policy forms part of our Legal Terms of Use, which you should also read, for use of this Website and other websites operated by us in the US. To make this policy easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

If you have any questions about our Privacy Policy or our Children’s Privacy Policy, you can Contact Us by e-mail, phone, or letter. We’ll be happy to answer your questions or hear your concerns.
This Policy applies only to Comercializadora Eloro S.A websites on which it is posted, and it does not apply to banners, sweepstakes, and other advertisements or promotions that we may sponsor or participate in on websites owned by third parties.

 Your Consent to This Privacy Policy 
 By using this site, you signify that you agree with the terms of this Privacy Policy as well as our Legal Terms of Use. If you do not agree with any term in this Policy or our Terms of Use, please do not use this site or provide any Personal Information to us. From time to time, this site may change, and/or our practices with respect to how we collect, use, or otherwise treat personally identifiable information may change. We reserve the right to update or change this Privacy Policy at our discretion. We will post any changes to this Policy or any new policy here and we encourage you to visit this area frequently to stay informed. If there is any material change in the type of information we collect or the way in which we use such information, we will comply with any applicable laws with respect to notifying you of those changes, or where legally necessary, obtaining your consent to those changes.
 The information we collect
 Comercializadora Eloro S.A will not collect any personally-identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means that we do not require you to register or provide information to us in order to view any of our sites. You might provide information to us if you:

Contact our Consumer Services Team;

Participate in our promotions, prize draws, and competitions;
Subscribe to our publications or communications from us; or 
Register to become a member of our community.

The information we collect from you may include, but is not limited to, your name, gender, address, date of birth, e-mail address, and your product purchases and purchase history. If necessary, Comercializadora Eloro S.A may also ask you to provide it with additional personal information from time to time, including when you contact our Consumer Services Team.

You are never required to provide Comercializadora Eloro S.A with your personal information, but failure to provide information may result in Comercializadora Eloro S.A inability to provide you with the information, goods, or services you have requested. If you wish to communicate with us anonymously or by using a pseudonym, you may do so. However, if may be impracticable in some circumstances, for example if you wish to participate in a promotion.

Use of Your Personal Information Comercializadora Eloro S.A collects, uses, and discloses your personal information for a range of purposes, such as those listed above. When you supply Personal Information on this site, we will use it for the purpose for which it was collected (e.g. to enter you in a sweepstakes or loyalty program, or to fulfill the delivery of a sweepstakes prize or product order or to send you information regarding our products and promotions). If you specifically agree to follow-up contacts by us or ask to be put on our mailing list when you register, we may contact you from time to time. You can always change your preference for follow-up contacts or opt out of any further contacts or services just by e-mailing us at any time or by visiting the area of the site where you registered. However, unless you specifically register to receive communication from a site, that site will not contact you.

The Website may also collect Personal Information from you about a third party (e.g., the site might allow you to send an e-mail or message to a friend, in which case we will need that person’s name and e-mail address.) Please note that we use such information only for the specified purpose (e.g. to deliver the e-mail message) and we will not contact the third party again by e-mail unless you request us to, if they have an existing business relationship with us, or the third party contacts us.

Collection and Use of Other Information; Cookies
When you visit our Website or download information from it, our Internet Service Provider makes a record of your visit and records the following:
Your internet address (IP address); The type of Internet browser you are using; Domain names, if applicable; and The date and time of your visit to the Website.


We use this data to analyze trends and statistics. This Website also uses cookies and Google Analytics service, which evaluates your use of this Website. Most Web browsers can be configured to notify the user when a cookie is received, allowing you to either accept or reject it. In addition, you may choose to disable or block the cookies, whether from Comercializadora Eloro S.A or Google, by selecting the appropriate setting on your browser. Refusal of cookies at sites you enter may result in an inability to visit certain areas of the Website or to receive personalized information and content when you visit the Website. You may also download and install the Google Analytics Opt-out Browser Add-on available on the Google website.

With Whom We May Share Information

Except as described in this Privacy Policy, we don’t share the information you give us with anyone outside of the Comercializadora Eloro S.A family of companies. In certain instances, we may disclose your personally-identifiable information when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities that may be causing injury to you, Comercializadora Eloro S.A, or others. We may also disclose your personally identifiable information when we believe the law requires it. In the event of a merger, consolidation or sale or transfer of all or substantially all of our company or its assets, it is possible that all user information collected by this site will be transferred to the purchaser or the new company.

Collection of Information by Third-Party Sites and Sponsors

We may, from time to time, offer content (e.g., contests, sweepstakes, or promotions) that is sponsored by or co-branded with identified third parties, including affiliated businesses. By virtue of these relationships, the third parties may obtain personally identifiable information that visitors voluntarily submit to participate in the Website activity. We have no control over these third parties’ use of information. Since these third parties will use your information in accordance with their own privacy policies and practices, you should check their websites for information regarding their privacy policies. We will notify you at the time of requesting personally identifiable information if these third parties will obtain such information.

We may use a reputable third party to present or serve the advertisements that you may see at our Web Pages. These third-party ad servers may use cookies, Web beacons, clear. gifs, or similar technologies to help present such advertisements, and to help measure and research the advertisements’ effectiveness. The use of these technologies by these third-party ad servers is subject to their own privacy policies and is not covered by our Privacy Policy. We and our advertisers may use third parties to serve or present the ads that appear on the Website and to conduct research about the advertisements.

Social Media

Our Sites may provide you with the ability to register, log on to, “like” or otherwise interact with social media services, such as Facebook, Instagram, Twitter, Pinterest or YouTube. We do not control these social media services or your profiles on these services, and we do not establish privacy settings or rules for how your information on such services will be used. If you choose to log on to or submit information through any of these social media services, your information will be subject to the applicable social media service’s privacy policy. You are encouraged to read such policy to learn more about how the social media service will handle your information. By accessing any social media service, you will be assuming the risk that the information you provide on that service may be viewed and/or used by us or third parties for any purpose. You agree that we are not responsible for any acts or omissions by these social media service providers.

Questionnaires and Surveys

From time to time, our sites may also be conducting questionnaires and surveys. Survey information will be treated like all of the information we collect, and it is used to help us improve the appeal of our products and our Website.
 Comercializadora Eloro S.A takes reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorized access, modification, or disclosure. We do this by means of various physical and electronic security measures, including restricting physical access to our offices and implementing a number of technological and security policies and procedures. Notwithstanding the foregoing, no data transmission over the internet is totally secure and we cannot guarantee the security of any information you disclose online. As a result, any personal information you send to Comercializadora Eloro S.A over the Internet (including via e-mail) is sent at your own risk.

If we no longer require your personal information for the purpose for which this information was collected, we will take all steps reasonable in the circumstances to destroy the information (unless we are required by law to retain this information) or ensure that the information is de-identified.

Accessing and Updating Your Information

You may request details of the personal information we hold about you by contacting us via any of the methods listed here. We will respond to your request within a reasonable period of time and we will give you access to the information in the manner requested by you if it is reasonable and practicable to do so.

In general, we will allow you access to your personal information, unless a specific exception applies, and will take such steps as are reasonable to provide you with the information in the form you require. If we deny you access to any personal information following an access request or provide you with access not in a manner requested by you, we will give you a written notice that will set out the reasons for the denial and the mechanisms available to you to complain about our refusal.

We will not charge any fee for the provision of this information, except when we are required to spend an unreasonable amount of time or effort to provide you with the information. If there is a charge, it will not be excessive and will not apply to the making of the request.

We will take all reasonable steps to ensure that your personal information is accurate, up-to-date, and complete. If you are aware that any of your personal information is inaccurate, out-of-date, or incomplete, please inform us by calling our toll-free hotline at 1-800-662-3263 so that we can update our records. If you make a request to correct your personal information, we will respond to your request within a reasonable period. We will not charge any fee for making the request or for correcting your personal information.

To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.

Children’s Privacy Policy

Generally, Comercializadora Eloro S.A and the Website do not knowingly collect information from children under 13 on this site, do not direct this site to children under 13, and do not believe that our site is appealing to children in that age group. If you are under the age of 13, we request that you do not provide any personally identifiable information to us. If Comercializadora Eloro S.A becomes aware that it has received unsolicited personal information from children under 13, we will promptly terminate any accounts associated with such information and delete any and all such personal information. If you are a parent and believe your child has provided us with information, please contact us at:


Luis Eduardo Franco

Alan León;

Call Us

Toll-Free: 18886553767

Write Us

Torre Terret 3rd floor

Miguel De Cervantes Saavedra No. 301, Col. Ampliación Granada, C.P.11529, México D.F

 Children’s Privacy Policy for Promotions, Sweepstakes, and Competitions
From time to time, however, we may request limited personally-identifiable information in order to conduct online contests or sweepstakes. Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (“COPPA”), Comercializadora Eloro S.A will never knowingly collect personally identifiable information from anyone under the age of 13 without first obtaining verifiable consent from the child’s parent or legal guardian. Our practices with respect to collection of personally-identifiable information from children under the age of 13 are described below. We do not condition a child’s participation in an activity on the child’s disclosing more personal information than is reasonably necessary to engage in the activity. In addition, a parent may at any time review and edit any personally-identifiable information collected about their child under the age of 13, have this information deleted, and prohibit further collection or use of the child’s information (although this may require the child to forfeit any prize won in a sweepstakes or contest).

Updates to This Privacy Policy

From time to time, we reserve the right to make updates to this Privacy Policy. We will notify you about material changes in the way we treat personally identifiable information by, for example, placing a notice on this Website. We encourage you to periodically check back and review this Privacy Policy so that you always will know what information we collect, how we use it, and to whom we disclose it. Your continued use of the Website following any changes to this Privacy Policy will be deemed to constitute your acceptance of such change.
Important Note Regarding U.S. Law Use of Materials on this Website
Please note: The laws and regulations in different countries impose different (and even conflicting) requirements on the Internet and data protection. All matters relating to this Website are governed by the laws of the State of California in the USA. If you are located outside the USA, including in the European Economic Area, and you contact us, please not that any information you provide will be transferred to the USA and by submitting the information you authorize this transfer and understand that the information you provide will be protected as provided under U.S. law, not the law of your home country.


Agreement to Terms of Use

Please review these Terms of Use and our Privacy policy before using this Site or any services offered by this Site. We reserve the right to make changes to these terms at any time. Please check back from time to time to ensure you are aware of any updates or changes. Your use of this Site indicates acceptance of all terms.

You must ensure that your access to this Website is not illegal or prohibited by laws which apply to you or in your location.

Your use of and browsing in the website are at your own risk. To the fullest extent permitted by law, neither Comercializadora Eloro S.A nor its Affiliates, nor any of its agencies, nor any other party involved in creating, producing, or delivering the website, is liable for any direct, incidental, consequential, indirect, or punitive damages or losses arising out of your access to, or use of, the website. You are advised that there are risks associated with activities related to the world wide web and incurred by using the internet and world wide web, and these risks arising from your use are borne by you.
This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers, but does not attempt to exclude liability in relation to those warranties implied by law which cannot be excluded.

Use of Site and Site Material

Your use of this Website, including accessing or browsing the Website, is deemed to be your acceptance of these Terms of Use and the Privacy Policy. Please read all policies and terms carefully. If you do not agree and accept, without limitation or qualification, these Terms of Use, please exit the Website immediately and refrain from using the Website in the future.

The Website is intended for use by residents of the United States only. All of the terms and conditions found on this Website, including those within these Terms of Use, are governed by the laws of the state of California. By entering the Website, you agree to submit to the exclusive jurisdiction of the state of California courts in the event of any dispute. If any of these Terms of Use are held to be invalid, unenforceable, or illegal for any reason, the remaining Terms of Use will continue in full force.

Personal Data

Any personal data (your name, address, telephone number, or e-mail address) you transmit to the Website by electronic mail, by direct entry, or otherwise, will be used in accordance with the Privacy Policy. Any other communication or material you submit to the Website, such as questions, comments, suggestions, recipes, or the link will be treated as non-confidential and non-proprietary.
Comercializadora Eloro S.A reserves the right to release your private information to authorities and your internet service provider if you conduct any illegal activities or otherwise breach these Terms of Use.
You can find details below of legal and regulatory information about us, our products, our approach to privacy, security, and terms and conditions for use of our website.

This Site is provided for your personal and noncommercial use. You may not copy material from this Site for commercial use. You may copy material in limited quantities from this Site for your personal noncommercial use provided that our copyright notice is affixed to the copied material. Comercializadora Eloro S.A reserves the right to terminate at any time your permission to make personal copies of material from this Site.

You are prohibited from using this Site to post or transmit any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage unlawful conduct. Comercializadora Eloro S.A may from time to time monitor or review material transmitted or posted using this Site and reserves the right to delete any material the company deems inappropriate. Comercializadora Eloro S.A is under no obligation to do so and assumes no responsibility or liability arising from any material transmitted or posted using this Site.

Ownership of Intellectual Property

Comercializadora Eloro S.A, its legally entitled to display the materials contained in this Site.

Comercializadora Eloro S.A. its legally entitled to use the trademarks, service marks, and trade dress (“Trademarks”) displayed on this site. Nothing on this Site should be construed as a license to use the Trademarks. Your use of the Trademarks displayed on this Site is strictly prohibited.

Notice and Procedure for Making Claims of Intellectual Property Infringement

If you believe that your work has been copied in a way that constitutes copyright infringement or your intellectual property rights have otherwise been violated, please provide the xxxxxxx copyright agent the written information specified below:

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
  • A description of the copyrighted work or other intellectual property that you claim has been infringed;
  • A description of where the material that you claim is infringing is located on any of the company family of Sites;
  • Your address, telephone number, facsimile number and email address;
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or other intellectual property owner, its agent, or the law; and
  • A statement by you, under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or other intellectual property owner or are authorized to act on behalf of the copyright or other intellectual property owner.

Notice of claimed copyright or other intellectual property infringement should be directed to:


Emilio Dominguez ;

Alan León;


Torre Terret 3rd floor

Miguel De Cervantes Saavedra No. 301, Col. Ampliación Granada, C.P.11529, México D.F.

Attn: Copyright

Legal Department

Torre Terret 3rd floor

Miguel De Cervantes Saavedra No. 301, Col. Ampliación Granada, C.P.11529, México D.F.


Your use of this Site and material from this Site is at your own risk.

Comercializadora Eloro S.A. strives to provide accurate and up-to-date material on this Site. However, Comercializadora Eloro S.A. makes no warranties or representations as to the accuracy or timeliness of the material provided on this Site. Comercializadora Eloro S.A. assumes no liability or responsibility for any errors or omissions on this Site.

Neither Comercializadora Eloro S.A., any of its agents, nor any other party involved in creating, producing, or delivering this Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, this Site or any material from this Site. Without limiting the foregoing, this Site and the material provided on this Site are provided “AS IS” WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. Some jurisdictions may not allow the exclusion of implied warranties, so this statement may not apply to you.

Comercializadora Eloro S.A. assumes no liability or responsibility for any damage to you, your computer, or your other property, due to your access to, use of, or downloading of this Site or any materials provided on this Site.


Our Sites may contain links to other sites, including to those of our affiliates or third party entities that may contain a different privacy statement. These sites may also refer you back to our Sites. We recommend that you read the privacy statements of each site you visit to understand the site’s privacy practices. We are not responsible for the privacy practices of sites that do not link to our Privacy Policy.

Comercializadora Eloro S.A.  has not reviewed any or all of the sites linked to this Site and is not responsible for any sites linked to this Site. Your linking to any sites from this Site is at your own risk. By linking to a site or permitting a link to this Site, Comercializadora Eloro S.A. does not endorse the site operator or the content of the linked site and is not responsible for the policies associated with such sites.

User Generated Content

You agree and hereby grant Comercializadora Eloro S.A. world-wide, perpetual, non-exclusive royalty-free, assignable, sublicensable, transferable rights to use any text, images, graphics, audio/visual or other materials on this web site created by you (collectively “User-Generated Content”) for any purpose. User-Generated Content includes any content submitted, displayed or posted on any section of the website, or contained in any communication you may send to Comercializadora Eloro S.A. You irrevocably waive any claims and assertions against Comercializadora Eloro S.A. of moral rights or attribution with respect to your User-Generated Content. By “use” we mean use, copy, publicly perform and display, reproduce, distribute, modify, translate, remove, analyze, commercialize, and prepare derivative works of your User-Generated Content.

However, Comercializadora Eloro S.A reserves the right to not post user content or remove user content that is inappropriate. This includes materials that:

  • Contain obscenities, discriminatory language, or other language not suitable for a public forum
  • Include Advertisements, “spam” content, or references to other companies, offers, or websites
  • May be fraudulent, deceptive, or misleading
  • Violate copyright, trademark, or other intellectual property rights of another
  • Violate any law or regulation
  • Is Offensive or otherwise unacceptable to Comercializadora Eloro S.A

By submitting any content to this Site, you represent and warrant that:

You are the sole author and owner of the intellectual property rights in the content; all “moral rights” that you may have in such content have been voluntarily waived by you; all content that you post is accurate; you are at least 13 years old;

Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

That is known by you to be false, inaccurate or misleading; that infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation; for which you were compensated or granted any consideration by any third party; that includes any information that references other websites, addresses, email addresses, contact information or phone numbers; that contains any computer viruses, worms or other potentially damaging computer programs or files.

You further agree that:

  • For any content that you submit, you grant Comercializadora Eloro S.A a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content for any purpose (including for commercial or marketing purposes) and into any form, medium or technology throughout the world without compensation to you.
  • All content that you submit may be used at Comercializadora Eloro S.A sole discretion.

United States Only

Unless otherwise specified, this Site and material provided on this Site are solely for promoting products, programs, and business operations within the United States.

Software and other materials from this Site may be subject to export controls imposed by the United States and may not be downloaded or otherwise exported to a) any country to which the United States has embargoed goods or services, b) anyone on the United States Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. Comercializadora Eloro S.A prohibits your downloading or exporting of software or other material from this Site in violation of U.S. Export Laws and the laws of your resident country. By downloading software or other material from this Site, you represent and warrant that you are able to do so in full compliance with the laws of the United States and your resident country.

Severed Provisions and Entire Agreement

If any provision of this agreement is unenforceable, that provision shall be deemed severed from this agreement and shall not affect the validity and enforceability of the remaining provisions. This is the entire agreement between the parties relating to the subject matter.

Modification of these Terms of Use

Comercializadora Eloro S.A may modify these terms and conditions at any time and without notice.